How to Improve your Customer Experiences

In business, we take for granted how well trained we are to perform routine tasks learned on the job over the course of week, months, or even years. These routine tasks now seem trivial to us as the expert, but to the customer these tasks may seem scary and even overwhelming.

Here are 3 steps to help bridge this gap between your skill and a customer's experience.

1. Reduce the number of steps, clicks, or actions your customer is required to perform.
2. Provide instructions clear enough for an 8 year old.
3. Actively monitor progress and follow up.

Zapa was designed to make the customer experience as simple and clean as possible. We work hard to make sure your customers can access their files with the least number of clicks possible.

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